...now it's up to you to tell us about any individual issues so we can fix them!
To do this, log in and take your new MY ACCOUNT page for a test drive.
See how easy it is to verify and update your account, particularly your billing info.
We need this because some subscriptions and some credit and debit
card data did not transfer to the new system. Rest assured: this was due
to unavoidable mismatches between the two secure databases,
not any security problem.
By making sure your account has both your subscription and your
payment card ready, you can avoid those annoying 30 second
samples, now and when your recurring access plan is up for renewal.
Filling in your billing info will insure continuous access to your
subscription.
Here's a quick guide to HOS My Account symptoms and fixes...
• Your sign in doesn’t work (“Please try again”) or, reset password doesn’t recognize your email.
Let us know you can’t find your account. We’ll find it and get it working again. Some folks signed up after the old system was not supposed to make new accounts anymore. The new system has to be updated manually. Let us know at help@hos.com.
• The reset password message never arrives.
You may have registered with a non-working email address, or forgotten to update when you closed a former address. Let us know you can’t reset, and give us your actual working email address. We’ll take it from there.
• You’re getting 30 second samples even though you’re sure you’ve subscribed.
Look in MY ACCOUNT for your subscription and billing information. If your subscription info isn’t there, let us know at help@hos.com. If your credit card info isn’t there, please enter it, then ask us to bring your missing subscription into your account.
• Your prepaid minutes don’t appear in the upper left of our site or in MY ACCOUNT.
Can you stream anyway? Let us know either way at help@hos.com.
• You just bought new access but our app or Sonos doesn’t recognize it.
This is easy — just sign out and sign in again. That updates your rights on your mobile or in Sonos.
Hearts of Space is supposed to be the anti-frustration experience. So at the first sign of trouble, write to help@hos.com. The sooner we know about it, the sooner you will be happily streaming again.
Thanks for your patient understanding! :: HEARTS of SPACE Customer Support
Post a comment
Comments are moderated, and will not appear until the author has approved them.
Your Information
(Name and email address are required. Email address will not be displayed with the comment.)
Website wouldn't download weekly program, 6/10/13 @ 11:53 PM EST.
Posted by: Lee London | 10 June 2013 at 08:55 PM
Did all the "we fixed the bugs now you do" stuff: can't play anything from the site.
Posted by: Mark Churchill | 10 June 2013 at 10:17 PM
Please contact our customer support at help@hos.com.
Posted by: Stephen Hill | 10 June 2013 at 10:19 PM
Can't survive without my HOS Thank you!
Posted by: Debra Nelson | 07 July 2013 at 04:37 AM