UPDATE 12/12/14: All better now, but we had to "spin up" a new virtual server with twice the capacity of the one our service provider originally advised us to use. Who knew? With cloud servers the actual capacity you get varies because you are sharing hardware with other clients. So you need more than "just enough." At the same time, we've added better "load balancing" and alert advisories to let our techs now when we are getting close to the edge and need to add even more capacity, reboot, etc.
It's a brave new world, folks. We're learning as we go...and so, apparently are our vendors!
For the last 24 hours we've been having the most frustrating kind of intermittent outage on our web server. This also has affected operation of our mobile apps. Symptoms are slow or no loading of the site, delayed operation, or part of the service unavailable.
All hands are on deck in three states trying to resolve the issue.
Note: For those who want to know why, the problem has to do with the provisioning and configuration of our cloud servers, which are failing intermittently under load. We are working to re-spec and re-configure them now. As soon as we get the right setup, everything should be back to normal or even better.
As always, we hate anything that disrupts service and are deeply sorry for the inconvenience.