• Password reset: fixed and tweaked.
It works well now, as long as you can actually receive the confirming email at the address you've registered with us. If not, please change your email address in MY ACCOUNT or ask us to change it for you, so when your password needs to be reset you'll be able to do it.
• Inappropriate Session Expired messages: gone!
Except for one you'll receive after resetting your password. That ends your current listening session and triggers the email. Please just dismiss it and move on. We're working on getting rid of this unnecessary message.
• MY ACCOUNT
Accessible via normal sign in, no second sign in required except as a security step for purchases.
• All subscription rights
Now working properly.
INDIVIDUAL ACCOUNT ISSUES
These have to be resolved case by case — there's no wholesale fix that can be applied. But everything can be fixed and made right. We're eager to do this for each subscriber or user who discovers an issue with their account. The two major symptoms of system transition difficulty are:
• Your sign in is not accepted, and you can't reset your password with your customary email address.
• You get 30 second samples when you should get full streams, OR you don't see your subscription in MY ACCOUNT, OR you do see Prepaid Minutes purchases you don't recognize as current.
If you experience any of these issues or any other bugs or glitches we haven't yet discovered, please report them to email@example.com right away. Please don't frustrate yourself trying to fix it or hoping that the problem will go away by itself. Let us help you resolve the problem.
When you write, please describe the symptom or issue as specifically as you can. Please include your full name or the full name on your account, and your account's registered email address. We'll research your situation and fix the underlying issues ASAP.
Thanks :: Stephen Hill and the HOS online team