If you searched the Android Marketplace for the long-awaited Hearts of Space app in the last few days, you were probably surprised to find it there!
We put it up last week without announcing it because a last minute issue came up in testing, and we were concerned it might cause problems for our Android users.
A few of our testers told us that it was taking an unusually long time to do the initial installation of the app — up to four and half minutes. In no case did the app fail to install, and it loaded fast and worked perfectly after it finished. It just took too long to get going.
Since then, around 75 people have downloaded the app and no one has reported the problem. Either they are very patient people, or what we were seeing was a "device-specific" problem. In any case, our programmer is working on a revised version of the app with a different initial setup sequence, which should end the problem for good. He's promised it in two weeks.
So Go Forth and Download, dear spacefans. The HOS Android app awaits you. See our Android special plan page for details.
ONE MORE ISSUE WE'VE HEARD ABOUT
For one early user the app failed to download completely after he bought it. This problem has nothing to do with the HoS Android app, but rather with the Android Marketplace app delivery method.
The Android mobile platform is still fairly new so issues like this apparently aren't that unusual. Many people have the same problem on a number of different Android devices including several reports on various HTC models.
Google recommends several methods to solve this problem, quote:
"You may occasionally see downloads get caught up on your phones. However, this is often a temporary connectivity matter.
Some troubleshooting tips include :
1) activating Google Talk
2) performing a soft reset or
3) using the "Force Stop" option to stop the download and then resume it again."
Here's one user report:
"I had the same problem even after I did a hard reset. I then went and activated Google Talk and ... Viola!
Not only did the download function start working, it allowed me to go back and re-download all my purchases!"
To activate Google Talk, you must have a Google account.
= Open the browser on your Android phone and go to http://www.google.com
= Sign In to your Google account
= Tap on My Account
= Then tap on Mobile - this opens a page with lots of Google mobile apps including Google Talk
= Tap on the Google Talk icon -t he Google Talk page will load.
= Tap on the "Launch Now" button - it may ask you to Sign In again (security)
= Once you've activated Google Talk, go back to the Market.
= Search for the Hearts of Space app - it should start downloading and installing.
If you have any other problems no matter how small, just email email@example.com. We love to help folk use our apps!