0 This is an unexpected token. The expected token is 'NAME'. Line 1, position 181.
If you get this error message when you try to log in, it's not your fault, it's a software bug. To fix, please send an email to firstname.lastname@example.org and let us know. We'll reset your account immediately and email instructions for you to delete the old cookies from our site. These two actions will banish the problem and allow you to log in again.
Bug Chronicles: For Those Who Wish to Know More (you know who you are...)
This bug developed because our technology provider's recent software update made First Name and Last Name mandatory for registration. They failed to provide for existing users with no data entered in those fields. They quickly realized the problem, and fixed it. However, a subsequent fix of another bug omitted the first fix, causing the error messages. A systemwide database update will banish all these buggies permanently on April 26. If you encounter this error between now and then, just let us know.
Our technology providers extend their sincere apologies for any inconvenience this may have caused. So do we, as well as a prayer that this be the last of the fallout from our recent system upgrade. Welcome to our world...it's not supposed to be yours!
As always, for any assistance on any issue, send email to email@example.com, and a real person will get back to you within 24 hours.