We've spent the week dealing with a number of minor but annoying problems affecting our subscriber accounts in the wake of a software update by our service provider. Again we sincerely apologize for any inconvenience this may have caused you. Even when you try to anticipate everything, these bugs are hard to prevent; luckily (in this case) they are relatively easy to fix.
If you've had trouble logging in, or received an email about a transaction you don't understand, just email us at firstname.lastname@example.org and we will make the problem go away.
HOS Customer Service