On Monday evening (March 13th) our service provider upgraded several important components of our "Log In" and "My Account" functions. Everything appeared to go smooothly. The service was down for about six hours and went live slightly ahead of schedule.
Despite an extended and very careful period of testing that took several weeks, we have still had a number of reports that paying users are either being locked out of everything but the current week's show, or, receiving a message saying that they need to purchase an Access Plan -- which of course they don't.
We sincerely apologize for this inconvenience. In tracking the problem today we found it is caused by a small database error that never appeared in the test accounts.
If this is happening to you the solution is easy: just send the email address you use to log in to email@example.com and we will immediately reset your account.