We've streamlined our log in procedure. Last week we tested the solution and today we rolled it out to the active site.
The "LOG IN/LOG OUT" button has had a brain transplant and now will always show the correct state.
You'll can log in using the big LOG IN button, the TITLE of a show, the STREAM link on any playlist, the big play button in the upper left corner [>] or via the MY ACCOUNT menu item.
From now on, everything should just work...exactly like you'd expect. However, there is one limitation on passwords: the system won't accept your password any more if it doesn't comply with our new stricter security requirements. This is for your protection.
Your password MUST be between 6 and 20 characters (no symbols), of which at least one must be an uppercase letter, one a lowercase letter, and one a number.
If your password is not accepted when you try to log in, click "I forgot my password" in the log in box. If you haven't set up a Secret (Security) Question, send an email to firstname.lastname@example.org and ask for a manual password reset.
In either case, the system will send you a machine-generated password. Use it to log in, then go to MY ACCOUNT, choose Update Password, and change it to something you can remember that meets the security requirements. Also Update the Secret Question so you can do future resets yourself.
Please let us know how it's working for you by emailing email@example.com